Executive workspace
SLA Monitor
One view of every stage's SLA position — where officers are burning time and which institutions need chasing today.
Applications exceeding SLA
20
Universities delayed
11
Banks delayed
1
SLA Breach Heatmap
Universities × last 8 weeks · 12 of 12 institutions in view
Delayed Universities
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Delayed Banks
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Active Escalations
4 matching escalations — click to open the application
Aisha Musa • UNILORIN
SLA breach — exceeded 8-working-day target
Rukayat Adekunle • ABU Zaria
BVN discrepancy — Bank Validation SOP §Failure Handling
Peter Uzoma • UNILORIN
Institutional hold — Verification SOP §Common Exceptions
Adaeze Abdullahi • OAU
Bank validation failed after 3 retries (Disbursement Policy §Payment Failure Recovery)